For a FREE consultation call: 01603 709 300

Breakwater IT Support Services

 

Client Charter

 > Consultancy Work

  • Focus on the business need 
  • Deliver on time 
  • Collaborate 
  • Never compromise quality 
  • Develop iteratively 
  • Build incrementally from firm foundations 
  • Communicate continuously and clearly
  • Demonstrate control

 > Managed Services Provision

  • Clearly understand clients' IT needs
  • Focus on client’s core business functions not IT
  • Give access to expertise and latest technologies
  • Fixed SLAs and costs to core services
  • Business-driven as opposed to technology-lead
  • Professional approach to service delivery
  • Efficient, effective, and proactive IT management
  • Communicate continuously and clearly

 > IT Service Management

  • Adopt IT Service Management Best Practice/Standards
  • Prince2 for management and control of projects
  • ITIL v3 for our Managed Service Provision
  • DSDM Atern to deliver software systems
  • Work carried out by suitably trained, qualified, and experienced people 
  • Working towards ISO/IEC 20000 accreditation. 
 

  • All of the Partners were delighted with how Breakwater ran the Project for us. After significant planning and preparation they delivered it on time and on budget with no disruption at all to our day-to-day operations. We would not hesitate to recommend Breakwater to other organisations looking for an IT company that actually achieves what it promises!

    Jeremy Robson, Operations Director
    M+A Partners
 
 
©copyright 2012 Breakwater IT Ltd