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Breakwater IT Support Services

 

Client Charter

 

> Consultancy Work

  • Focus on the business need 
  • Deliver on time 
  • Collaborate 
  • Never compromise quality 
  • Develop iteratively 
  • Build incrementally from firm foundations 
  • Communicate continuously and clearly
  • Demonstrate control

 > Managed Services Provision

  • Clearly understand clients' IT needs
  • Focus on client’s core business functions not IT
  • Give access to expertise and latest technologies
  • Fixed SLAs and costs to core services
  • Business-driven as opposed to technology-lead
  • Professional approach to service delivery
  • Efficient, effective, and proactive IT management
  • Communicate continuously and clearly

 

> IT Service Management

  • Adopt IT Service Management Best Practice/Standards
    • Prince2 for management and control of projects
    • ITIL v3 for our Managed Service Provision
    • DSDM Atern to deliver software systems
  • Work carried out by suitably trained, qualified, and experienced people 
  • Working towards ISO/IEC 20000 accreditation. 
 
  • Finding an independent review of an IT team is difficult without the sense of being sold something. Our experience of working with Breakwater in an overarching review of our IT management structures proved, however, it is possible. A thorough assessment of where we sat, and what we needed to do, very usefully moved our thinking forward. It was well worthwhile.

    Alistair Lang, CEO
    Birketts Solicitors
    Alistair Lang, CEO
 
 
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